Frei Fördertechnik develops custom conveyor systems, automation solutions, and logistics systems, and supports its customers from planning through to operation and maintenance.
Solution Implemented
ERIQ was used to create a central customer portal that combines service processes, remote access, and monitoring. Customers receive a clear overview of their systems, while malfunctions are automatically detected and reported. This shortens response times and increases system availability.
With the smart service portal, we can provide our customers with all relevant system information in one central location. This digital solution is highly valued.
Marc Geissbühler, Member of the Executive Board / Head of Sales, Frei Fördertechnik AG
